Return Policy
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you may request a return within 30 days of delivery.
To be eligible for a return, items must be:
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Unused and in original condition
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In original packaging
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Accompanied by proof of purchase
Are personalized or custom items eligible for return?
Because many of our products are custom-made or personalized, these items are non-returnable unless they arrive damaged or defective.
This is a standard practice in ecommerce due to the unique nature of custom products.
What if my item arrives damaged or defective?
We’re so sorry! Please contact us within 48 hours of delivery with:
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Your order number
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A photo of the item
We will gladly offer a replacement or refund at no additional cost.
Can I return an item if I change my mind?
Yes — for non-personalized items only.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How do I start a return?
To begin a return, please contact our support team with:
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Your order number
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Reason for return
We will provide instructions on how to complete your return.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.
Processing times may vary depending on your bank or payment provider.
Do you offer exchanges?
We currently do not offer direct exchanges.
If you need a different item, we recommend placing a new order after your return is approved.
Are shipping fees refundable?
Original shipping costs are non-refundable, unless your item arrived damaged or incorrect.
What items are not eligible for return?
The following items cannot be returned:
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Personalized or custom items
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Final sale items
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Used or worn products
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Items not in original condition
What if I entered the wrong personalization details?
Please double-check all personalization before placing your order.
We are unable to offer refunds or replacements for customer entry errors.
💛 Our Promise
We stand behind our products and want every purchase to feel meaningful.
If there’s ever an issue, we’re here to help make it right.